Contact Us & Reservations

 

Email: info@grandriverrafting.ca         Office Phone: 519-442-2519


If we do not respond in 24 hours... it is probably because we did not get your email! If so... please call and speak your phone number slowly & clearly. Thanks!

We often have someone answering the desk from 9:00am til 9:00pm each day.

Please... no calls please from 9pm to 9am... thank you!

Remember that Grand River Rafting is a "virtual" business... we meet you where your trip begins... we do not have a store.

Grand River Rafting Company LTD is two companies... Grand River Rafting Compamy and Heritage River Canoe & Kayak Company

How the Booking Reservations Works

1) Once contacted, we email you our trip reservation form to fill out.

2) You email back the completed form with your choice of trip, start time & desired options.

3) We then send you the reservation confirmation of date & time, with driving instructions and what to bring.

4) If weather is bad we will send you a weather report advising you whether to cancel... remember we want you to enjoy the trip... not endure it!     (Our weather policy is book another date or full refund)

Please... please... ignore the "Weather Channel Forecasts... they are only 20% accurate if that! 

 

Payment

Full payment is made before each trip when making your reservation.

All payments are in Canadian dollars

 

Cancellation Policy

Trips cancelled 48 hours prior to departure will receive a full refund.

Trips cancelling later then 48 hours will lose the 25% of their credit card payment.

Trips cancelled by Grand River Rafting due to weather... can be rescheduled or fully refunded.

 

Waiver

All groups participating in the Grand River Rafting programs will be required to sign a liability waiver prior to starting their adventure. waivers

 

Privacy Policy

We do not share Personal Information obtained through our Web site with any third parties, except with persons who are contracted to administer our information technology requirements and who agree to comply with our policies and requirements relating to privacy and confidentiality of Personal Information.

 

This Privacy Policy does not apply to any other websites that may be referenced or linked through Grand River Rafting or Heritage River Canoe & Kayak Company Web site.  The GRR and HRCK is not responsible for, nor will it be liable for, collection, use or disclosure of Personal Information on any such other Web site referenced or linked through www.grandriverrafting or www.heritageriver.com. Individuals accessing any other Web sites are advised to carefully review and consider the privacy policy of each Web site they access prior to supplying any Personal Information to the owner or operator thereof.

 

 

We have 4 start points... below is an interactive map. Click Here to view our locations in Ontario.


Enjoy an evening on the Grand River at the nearby River Ridge Bed & Breakfast