Get in Touch
We looking forward to hearing from you if you have any questions on any of our trips. We’re here to help. Drop us a line any time via email or by phone.
181 Bethel Rd, Brant, ON N3L 3E3, Canada (mailing address)
Note: Do not drive to 181 Bethel Rd… please read your reservation to find your start location.
Winter Hours of Operation:
Office open for inquiries Monday to Thursday 10:00am til 4:00pm… closed Friday-Saturday-Sunday.
We have office staff answering the phones, but we host over 50,000 people so our lines do get busy… please consider sending us an email instead.
If we do not respond to your email in 24 hours. We may not have gotten it. If so, please call 519-442-2519 or send us another email.
We have three incoming phone lines. Please be patient, our phones get busy, especially on weekends.
We apologize, but we do not answer phone calls after 4pm. Please email us and the staff will respond in the morning.
One note, for directions… never drive to the office to launch.
When you receive your confirmation, please scroll down to the bottom of your confirmation for directions of where to drive for your trip.