Cancellation & Important Policies

Cancellation Policy

Trips cancelled 48 hours prior to departure will receive a full refund.

Trips cancelling later then 48 hours will lose 25% of payment.

Trips cancelled on the day of the event will not receive a refund.

Trips cancelled by Grand River Rafting due to weather… can be rescheduled or fully refunded.

Here is our weather cancellation policy… Weather Cancellation.

This is our Weather Alert Page… always check before leaving to come here for your trip… Today’s Weather

How the Booking Reservations Works (if you do not book online) 

1) Once contacted, we email you our trip reservation form to fill out or do it over the phone. 

2) If you get an email, fill out and email the completed form. Full payment is required by credit card or e-transfer, unless a school or youth group.

3) When processed, we send you the reservation with proof of payment, plus driving instructions and what to bring. 

4) If weather is inclement please check our weather alert before leaving to come here… it is always updated by 7am on the day of. If inclement weather you have these choices:

1. You can come, but move your time or location around in sequence with the weather.
2. You can cancel and pick another date.
3. Or you can cancel and get a full refund.

Remember we want you to enjoy the trip… not endure it!  

Please… please… ignore the “Weather Channel and TV Forecasts… they are only 20% accurate when it comes to local weather here! 

 Payment

1) All trips are paid for when booked with Visa or Master credit card. 

2) All payments are in Canadian dollars

Waiver

All groups participating in the Grand River Rafting programs will be required to sign a participation agreement prior to starting their adventure.